Get in Touch With Our Team
If you need help, our team is here to assist with questions, account-related issues, technical concerns or general feedback. We can help with verification, deposits, withdrawals and responsible-gambling enquiries. Contact us via live chat, email or phone for a quick response; complex matters are escalated to the appropriate team and tracked until resolved. We aim to keep you informed at every step and respond promptly to UK customers. Security, privacy and fair-play queries are handled by the same support centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - English support for UK customers) |
| General enquiries | [email protected] (billing & account queries - documentation requests) |
| Affiliate enquiries | [email protected] (partner team - enquiries about programmes) |
| Phone | +44 20 7946 0281 (calls may be recorded; English agents) |
| Working hours | 24/7 (live chat; email replies during office hours) |
Contact Us by Email
Email is our preferred contact method for detailed requests, account issues or any case that requires documents or a full explanation. Please email [email protected] with a clear subject line and up-to-date contact details so we can respond promptly. Including your account ID and copies of any relevant documents helps us avoid delays and resolve your request faster.
Send Us a Message
Response Time
Our support team aims to respond to support requests promptly. Most enquiries are answered within one business day; simple questions sent via live chat are usually handled immediately. More complex issues such as KYC or payment investigations can take longer depending on the case and third-party involvement. We will keep you updated on any delays and provide an estimated timescale when possible.
Feedback
Your feedback matters to us. If you have suggestions, ideas or notice anything that could be improved, please let us know, our team reviews every message and uses input to refine the site, games and promotions. Send your thoughts via the help centre or contact form, and we’ll consider them when planning updates to make the site clearer and easier to use.